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4 months, 3 weeks ago

Is MedTech ready for Gen Z?

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Gen Z
MedTech
  • Value creation in the MedTech industry has recently slowed
  • Companies face disruptions from a volatile macroeconomic environment, unpredictable supply chains, and rising geopolitical tensions
  • Traditional firms face challenges with mature products in slow-growing markets, compounded by predominantly older, mostly male, senior managers
  • Leaders must revamp their people strategies to support growth, enhance value, and boost competitiveness
  • Attracting, developing, and retaining Generation Z talent helps maintain a strong leadership pipeline and long-term agility

Is MedTech ready for Gen Z?

In the dynamic landscape of MedTech, innovation, digital expertise, adaptability, and a deep understanding of market trends are essential for success. The industry stands as a testament to US manufacturing prowess, characterised by rapid innovation and exacting development processes. However, traditional enterprises with established product portfolios in slow-growing markets, led predominantly by older managers, may be challenged to maintain and enhance their success in the coming decade. Integrating Generation Z (Gen Z) into the workforce presents a potential solution. As digital natives, Gen Z is adept at leveraging new technologies, values access to information, and prioritises sustainability, diversity, and inclusivity - traits they expect corporations to embody. Yet, attracting and retaining their talent requires traditional corporations to undergo cultural adaptations.

The current leadership demographic within large MedTechs is predominantly older males, with the average age of C-suite executives ~56 and a substantial proportion of managers >50. Despite women constituting ~50% of the workforce and making most household healthcare decisions, they occupy only ~23% of executive leadership roles in the largest medical device companies. This senior management composition underscores the experience and industry-specific knowledge deemed necessary for these positions, with many executives having >25 years in the field. However, the traditional approaches and possible resistance to change within this group can conflict with the aspirations of Gen Z employees, creating barriers to an inclusive and innovative work environment.

As the MedTech industry anticipates changes in the next five to ten years, integrating the younger generation into the workforce is essential for ensuring sustained growth, and enhanced value. Their adeptness with digital technology, novel viewpoints, and alignment with contemporary values are indispensable for fostering innovation and securing a leading position in the market. Effectively harmonising the seasoned expertise and stability of senior managers with the dynamism and digital fluency of Gen Z employees is critical for the future success of MedTech companies, despite the challenges it entails.

A March 2024 report from Newsweek revealed that ~40% of hiring managers exhibit an age bias against younger candidates. If such bias exists in the MedTech industry, it poses an obstacle to integrate Gen Z capabilities into the workforce. Additionally, seasoned managers may undervalue the skills and potential of younger employees, thereby limiting opportunities for them despite their competencies. Addressing these issues is necessary to create a diverse and inclusive workplace where talent is prioritised over age, ensuring the future success of traditional companies.
 
Technological Adaptability

Integrating Gen Z into MedTechs introduces a familiarity with modern technology. Growing up with the internet, smartphones, and social media has endowed this generation with digital fluency. Their adeptness in navigating and leveraging new social tools is indispensable for companies that depend on technological advancements.
In contrast, older managers, despite their experience, may not possess the same level of comfort and proficiency with emerging technologies. This generational technology gap can lead to slower adoption of innovative solutions and impede the company's progress. Recruiting younger employees helps enterprises adopt the latest technologies and integrate them into their operations.
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Innovation is the lifeblood of the MedTech industry. Gen Z, with their perspectives and forward-thinking mindset, can drive the development of new products and services. They are more inclined to think creatively, challenge established norms, foster cross-functional collaboration, and propose novel solutions to existing problems. This spirit of innovation can encourage corporations to develop new offerings that meet the evolving needs of healthcare providers and patients.

Understanding Market Trends

As older generations become a significant market segment, they will drive demand for age-related health solutions and services. Recognising their needs, preferences, behaviours, and expectations is essential for effective product development and marketing. This is why integrating Gen Z employees, who possess expertise in modern tools, social media, and innovative trends can help companies effectively connect with both older and younger consumers by offering new insights. Their perspectives complement the experience of seasoned managers, ensuring the company remains attuned to current market dynamics. Additionally, their expertise in digital marketing and understanding of online consumer behaviour can enhance an enterprise's market relevance through targeted campaigns and engaging digital platforms.

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The Silent Obstacle to MedTech Growth and Value Creation
Corporate Culture

Corporate culture is pivotal in attracting and retaining talent. Gen Z values inclusive, diverse, and flexible workplaces that support continuous learning, offer growth opportunities, and foster a sense of belonging. In contrast, incumbent managers may not always prioritise these aspects, leading to a culture that fails to resonate with younger employees and complicates recruitment efforts. New team members are likely to drive initiatives that promote diversity and inclusion, advocate for flexible work arrangements, and champion continuous learning and development.
This cultural shift not only attracts talent but also enhances employee satisfaction and retention. A company whose corporate culture values and supports younger employees, offering them career advancement prospects, fosters their sense of loyalty and commitment. When provided with a supportive and engaging work environment, Gen Z is more likely to remain and contribute to the enterprise's long-term success. By investing in their professional development and recognising their contributions, corporations can retain top talent and build a strong workforce for the future.

Leadership Pipelines

Ensuring a robust leadership pipeline is crucial for the sustainability of MedTechs, especially as long-tenured managers retire. Gen Z, with their innovative ideas, are well-positioned to become the future leaders of the industry. Developing this pipeline requires intentional strategies and programmes. Companies must invest in leadership development initiatives that identify and nurture young talent, provide opportunities for career advancement and encourage cross-functional collaboration.

Effective transfer of expertise from older to younger employees is important for maintaining continuity and leveraging the experience of seasoned managers. This preserves valuable insights, helps to bridge the generation gap and fosters a culture of mutual respect and collaboration. It also contributes to a vibrant corporate culture that values diversity, continuous learning, and innovation, ultimately enhancing the company’s market position and long-term success.
 
Agility and Responsiveness

The MedTech industry is marked by rapid shifts and frequent disruptions, necessitating companies to maintain adaptability and quick responsiveness to stay ahead. Established managers often possess crisis management experience, but may exhibit less flexibility and slower response times. In contrast, Gen Z excels in dynamic environments, embraces innovation and drives swift reactions. They introduce urgency and a readiness to experiment with novel approaches, bolstering an enterprise’s capability to quickly adapt to emerging technologies, evolving market conditions, and new regulatory requirements.

This flexibility is crucial for long-term success in the industry. Gen Z’s perspectives can contribute to strategic decisions that drive growth and innovation. They are more likely to challenge traditional business models, explore new markets, and advocate for bold strategies that position the corporation for future success. Incorporating younger talent into decision-making processes can lead to more innovative and forward-thinking approaches. Their insights, together with the experience of seasoned managers, can help enterprises stay ahead of industry trends, capitalise on emerging opportunities, and maintain a leading position.
 
Risks of Not Integrating Younger Talent

An established management team may resist change, leading to a gradual decline in innovation. Such unintentional resistance can stifle the development of new products and technologies, ultimately causing a loss of market share. As market trends and consumer preferences evolve, companies must adapt to stay relevant. A long-standing management team may be challenged to keep pace with these changes, resulting in products and services that fail to resonate with the market, thereby reducing customer loyalty and revenue.

In the MedTech industry, continuous innovation and adaptation are crucial for maintaining a competitive edge. Without the input and influence of Gen Z, corporations risk falling behind more progressive competitors, jeopardising long-term growth and success. Integrating younger talent can help companies remain agile, forward-thinking, and in tune with the latest market demands.
 
Recruitment Challenges and Solutions

To effectively recruit and retain Gen Z, MedTech companies need to adapt their corporate cultures and managerial styles to align with the young workforce's expectations. Shifting from a top-down approach to one that values collaboration and inclusivity is crucial. Prioritising work-life balance is essential, as nearly half of Gen Z values it highly in their employment choices. Addressing mental health proactively and providing resources and support can appeal to and retain young talent.

Offering skill development and clear career progression pathways is vital, as a significant portion of Gen Z is willing to leave jobs that lack these opportunities. Managers should focus on understanding individual strengths and preferences, providing tailored coaching and assignments to enhance job satisfaction and performance. Building genuine connections through empathy and honest communication cultivates a supportive work environment and increases loyalty. Flexible work patterns, such as hybrid working, flexible hours, or compressed work weeks, accommodate diverse lifestyles, boosting satisfaction and productivity. 

To address generational divides, companies should implement coaching initiatives and encourage collaborative innovation. Bridging the gap between younger and older employees requires open dialogue, mutual respect, and a willingness to learn from each other's strengths. By developing an inclusive culture that values contributions from all employees, companies can create a cohesive and dynamic workplace, enhancing productivity, and employee satisfaction.
 
Takeaways

The MedTech industry faces a critical moment as value creation slows amidst market disruptions and a challenging macroeconomic landscape. Traditional companies, with mature product portfolios and established leadership, often struggle to maintain agility and adaptability. To navigate these challenges and ensure future growth, leaders should prioritise recruiting, developing, and retaining Gen Z employees. This generation brings crucial digital fluency, fresh perspectives, and a commitment to values like sustainability and inclusivity. Their integration into the workforce is critical for driving creativity and maintaining a competitive edge.

Addressing age biases is important to unlock the potential of Gen Z, fostering a dynamic corporate culture that values inclusion and continuous learning. Balancing the experience of seasoned managers with the digital proficiency of younger employees is key to creating a supportive environment that encourages creativity and adaptability. 

Will MedTech companies be ready to embrace Gen Z's capabilities and perspectives to enhance the industry's responsiveness to market trends and consumer needs? 
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